After Sales Support

MyBPO has a number of clients who provide technical and emergency repair services. We make it our business to manage these calls until resolution. MyBPO deploys workflow processes to assist in the escalation management of these calls where necessary. The system provides an invaluable backup to our skilled CSRs by ensuring that escalation timeframes are automatically monitored and prompted to ensure the fault resolution commitments made by our clients to their customers are consistently met.

• Petroleum retailing
• Hydraulic machinery
• Scales and weighing machines
• Eftpos
• Retail counters and check-out equipment
• Beverage and food dispensing machinery
• Refrigeration and air-conditioning
• Security and alarms
• Software and hardware maintenance