Banking & Financial Services

MyBPO's Banking and Financial Services sector solutions include BPO servicing various banking products ranging from mortgage loans and consumer finance to credit cards.

Although banks are typically organized on the basis of product groups, from an outsourcing perspective, MyBPO focuses its banking and financial services solutions along process lines. This ensures optimal outsourcing strategies by evaluating opportunities to re-engineer processes across business groups. As a result, MyBPO's clients realize important economies of scale without being constrained by legacy structures within a process.

Banking and Financial Services Domain and Process Experti

Migrated over 40 different back office and voice processes in banking and financial services

Management team with extensive banking and financial services experience

Experience of serving seven Global 1000 banking clients and have delivered significant transformational projects that go beyond cost reduction, offering value additions through productivity gains and value multiplication through redesigned and reengineered processes.

Exempt/ licensed in the US for Telemarketing (52 out of 53 states) and Collections (52 out of 53 states).

Compliant with applicable US banking regulations - Gramm-Leach-Bliley Act (GLBA); Fair Debt Collection Practices Act (FDCPA); Bank Protection Act (BPA), Safeguarding Customer Information (SCI), Fair Credit Reporting Act (FCRA).

Recognitions

MyBPO's solutions for the Banking and Financial Services sector have been recognised in a leading global industry study. MyBPO is featured among the World's Top Outsourcing Providers for the Banking and Financial Services industry in a study conducted by International Association of Outsourcing Professionals (IAOP) (2006).

Value Delivered

Loan Rate Modification

Contributed over $ 10 million to the client in less than four months of operations

B2B Conditions

Reduced per unit cost by 102%

B2B Reverification

Reduced per unit cost by 43%

 

Non Escrow Accounts Tax Saving

Reduced the loan service cost by 43%

Analytics

Implemented acquisition and pricing models for top 5 credit card issuer

Re-engineering

Developed and implemented re-engineering programs with over US $4 billion savings from 2001-2005 for financial services client

Experience in end-to-end Mortgage Processes

Experience in front, middle and back office operations for 3 mortgage clients

27 mortgage back office and voice processes

Mortgage services provided since 2001

Over 500 headcount